We would like to inform you that if you have recently updated your mobile app on iOS and/or Android and the platform shows an invalid username and password message, we urge you to use an alternative terminal to log in to your account. You may log in using our web trader or our desktop app. Our technical team is aware of this case and is working hard to fix it at the earliest.
To download our desktop app (for Windows), please click here, and to access our web trader, please click here.
In case of any help required, please don't hesitate to contact your dedicated account manager.
Thank you for your understanding and we apologize for any inconvenience this may cause